Cookie Policy

Effective Date: 1 August 2026 | Last Updated: 1 August 2026

This Cookie Policy explains how TWEAK (“TWEAK”, “we”, “our”, or “us”) uses cookies and similar technologies on www.tweak.co.nz (the “Website”).

By continuing to use our Website, you consent to the use of cookies in accordance with this Cookie Policy, unless you disable them through your browser or device settings.

This Cookie Policy should be read together with our Privacy Policy and Terms & Conditions.

1. What Are Cookies?

Cookies are small text files that are stored on your computer, tablet or mobile device when you visit a website.

Cookies help websites remember information about your visit, making your browsing experience faster, more secure and more personalised.

Cookies cannot access information stored elsewhere on your device or install software or viruses.

2. Why We Use Cookies

We use cookies to:

Operate our Website efficiently.
Remember your shopping cart.
Keep you signed in to your account.
Improve Website performance.
Analyse visitor behaviour.
Understand how customers use our Website.
Improve our products and services.
Provide personalised content.
Measure advertising effectiveness.
Prevent fraud and improve security.

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the Website to function properly.

They enable features such as:

Secure checkout
Shopping cart functionality
User login
Session management
Security protection
Fraud prevention
Payment processing

Without these cookies, parts of our Website may not function correctly. These cookies cannot generally be disabled through our Website.

Performance & Analytics Cookies

These cookies help us understand how visitors use our Website.

They may collect information such as:

Number of visitors
Pages visited
Time spent on pages
Navigation paths
Exit pages
Device types
Browser types
General geographic region
Website speed
Error reports

This information is aggregated and does not usually identify individual users.

Functional Cookies

These cookies remember your preferences to improve your browsing experience.

Examples include:

Preferred language
Region
Currency display (if available)
Login preferences
Recently viewed products
Wishlist items
Shopping cart contents

Marketing Cookies

Marketing cookies help us provide more relevant advertising and measure campaign performance.

They may be used to:

Display personalised advertisements.
Limit repeated advertisements.
Measure advertising effectiveness.
Track conversions.
Build audiences for future advertising campaigns.

Marketing cookies may be set by us or approved third-party advertising providers.

Social Media Cookies

Our Website may include social media features such as:

Facebook
Instagram
LinkedIn
YouTube

These platforms may place cookies when you interact with embedded content or social sharing features. Your use of these services is governed by the privacy policies of the respective providers.

4. Shopify Cookies

Our Website is powered by Shopify, which uses cookies to support essential e-commerce functionality.

These cookies may help:

Maintain your shopping cart.
Process secure checkout.
Remember your account.
Authenticate users.
Detect fraudulent activity.
Improve Website performance.

Shopify may update the cookies it uses from time to time. For the latest information, please refer to Shopify’s documentation.

5. Third-Party Services

We may use trusted third-party services that set or use cookies, including services for:

Website analytics
Payment processing
Email marketing
Customer support
Advertising
Fraud detection
Website performance monitoring

Each third-party provider manages its own cookies in accordance with its own privacy policies.

6. How Long Cookies Are Stored

Cookies may be stored for different periods depending on their purpose.

Session Cookies

Session cookies are temporary and are deleted when you close your browser. These cookies help maintain your browsing session.

Persistent Cookies

Persistent cookies remain on your device for a longer period or until you delete them. They help remember preferences and improve future visits. The storage period varies depending on the cookie and its purpose.

7. Managing Cookies

You can control or disable cookies through your browser settings.

Most browsers allow you to:

View stored cookies.
Delete cookies.
Block cookies.
Receive notifications before cookies are stored.
Block cookies from specific websites.

Please note that disabling certain cookies may affect the functionality of our Website, including checkout, account access and personalised features.

8. Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) feature. At present, there is no universally accepted standard for responding to DNT signals. As a result, our Website may not respond to these settings.

9. Cookie Consent

Where required by applicable law, we will request your consent before placing non-essential cookies on your device. You can update your cookie preferences at any time through your browser settings or any cookie preference tools available on our Website.

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in:

our Website;
our services;
technology;
legal requirements; or
industry best practice.

Any changes become effective when the updated Cookie Policy is published on our Website. The “Last Updated” date at the top of this page will be revised accordingly.