Simply browse our products, add your selected items to your cart, and proceed through our secure checkout.

If your order has not yet been processed or dispatched, we may be able to amend or cancel it. Please contact us as soon as possible.

Once an order has been dispatched, changes or cancellations may no longer be possible.

Yes. Once your order has been placed successfully, you will receive an order confirmation by email.

You can check your order through your customer account or by contacting our Customer Support team with your order number.

Yes. We deliver throughout New Zealand.

Yes. We offer free standard shipping on all New Zealand orders over $30.

Additional freight charges may apply for certain commercial equipment or special delivery requirements where clearly stated.

Delivery times vary depending on your location.

Most orders are dispatched promptly, and estimated delivery times are provided at checkout.

Delivery estimates are not guaranteed and may vary due to courier delays or other circumstances beyond our control.

Yes. Tracking information will be provided where available after your order has been dispatched.

Yes. TWEAK is committed to providing premium beverage products made using carefully selected ingredients and quality manufacturing processes.

Ingredients and allergen information are printed on each product packaging.

Please refer to our Food Safety & Allergen Information Policy for additional details.

Store products:

• In a cool, dry place
• Away from direct sunlight
• Away from moisture
• In their original packaging where possible

Reseal opened packs promptly to maintain freshness.

Each product displays a Best Before date on the packaging.

For the best flavour and quality, products should be consumed before this date.

We currently accept:

• Visa
• Mastercard
• American Express (where available)
• Apple Pay
• Google Pay
• Shop Pay
• Afterpay
• PayPal (where available)
• Bank Transfer (approved orders)
• Commercial Credit Accounts (approved customers)

Available payment methods may change from time to time.

Yes.

Eligible purchases can be paid using Afterpay, subject to Afterpay’s approval and Terms of Service.

Yes.

Payments are processed through trusted secure payment providers using industry-standard encryption.

TWEAK does not store your full credit or debit card details.

Subscribe & Save allows you to receive eligible TWEAK products automatically at regular intervals while enjoying subscription benefits.

Yes.

You may cancel your subscription at any time before your next scheduled renewal.

There are no cancellation fees.

Yes.

Eligible subscriptions may be paused or skipped through your customer account or by contacting us.

Returns are subject to our Returns & Refund Policy.

Food products generally cannot be returned once opened unless required under New Zealand consumer law.

Please contact us as soon as possible with:

• your order number;
• photographs of the damage; and
• a description of the issue.

We will investigate and assist you promptly.

Yes.

We supply premium commercial beverage machines suitable for cafés, offices, retail stores, convenience stores, workplaces and hospitality businesses.

Most TWEAK countertop beverage machines use an internal water tank and do not require a direct plumbing connection.

Please refer to the product specifications for the selected model.

For the best performance and beverage quality, we recommend using genuine TWEAK beverage premixes.

Yes.

Commercial beverage machines include warranty coverage in accordance with our Machine Warranty Policy.

Yes.

Our Customer Support team is available to assist with troubleshooting, warranty enquiries and general machine support.

Yes. We welcome enquiries from:

• Supermarkets
• Grocery stores
• Cafés
• Convenience stores
• Offices
• Hospitality businesses
• Distributors

Please contact us for wholesale information.

Minimum order requirements may vary depending on the products and commercial arrangement.

Please contact us for current wholesale terms.

Website: www.tweak.co.nz
Email: info@tweak.co.nz
Phone: +64 22 061 1243

Monday to Friday
9:00 AM – 5:00 PM (New Zealand Time)
Closed on weekends and New Zealand public holidays.

We aim to:

• acknowledge most enquiries within one business day; and
• respond to most enquiries within two business days.

Complex technical or warranty matters may require additional time.