Privacy policy

Effective Date: 1 August 2026 | Last Updated: 1 August 2026

At TWEAK, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit www.tweak.co.nz, purchase our products, use our services, or otherwise interact with us.

This Privacy Policy has been prepared in accordance with the Privacy Act 2020 (New Zealand) and applies to all visitors, customers, wholesalers, commercial clients and suppliers who interact with TWEAK.

By accessing our Website or providing your personal information to us, you agree to the collection, use and disclosure of your information as described in this Privacy Policy.

1. Who We Are

This Website is operated by TWEAK.

Website: www.tweak.co.nz
Email: info@tweak.co.nz
Phone: +64 22 061 1243

2. Information We Collect

We may collect personal information directly from you or automatically through your use of our Website.

Information we collect may include:

Personal Information

Full name
Business name
Billing address
Delivery address
Email address
Mobile number
Date of birth (if required)
Account login details
Password (encrypted)
Purchase history
Order history

Business Information

Where applicable:

Company name
NZBN
GST number
Business address
Contact person
Payment terms
Credit application information

Payment Information

Payments are processed securely through approved third-party payment providers. We do not store complete debit or credit card numbers on our servers.

Payment providers may collect:

Cardholder name
Payment card details
Payment authorisation
Billing information

Their use of your information is governed by their own Privacy Policies.

3. Information Automatically Collected

When you visit our Website we may automatically collect:

IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Referral websites
Search terms
Date and time of visits
Click behaviour
Shopping cart activity

This information helps us improve our Website and customer experience.

4. Cookies

Our Website uses cookies and similar technologies.

Cookies help us:

remember your preferences;
keep you logged in;
remember shopping carts;
improve Website performance;
personalise your experience;
analyse Website traffic;
measure advertising performance;
improve security.

You can disable cookies through your browser settings, although doing so may affect Website functionality. For further information, please see our Cookie Policy.

5. How We Collect Information

We may collect information when you:

place an order;
create an account;
subscribe to our newsletter;
request a quotation;
submit an enquiry;
complete a contact form;
purchase a commercial machine;
register a warranty;
subscribe to recurring orders;
participate in promotions;
enter competitions;
communicate with us;
interact with us on social media.

6. Why We Collect Your Information

We collect information for legitimate business purposes including:

Order Processing

To:

process orders;
arrange shipping;
send invoices;
provide receipts;
manage returns;
process refunds.

Customer Service

To:

answer enquiries;
provide warranty support;
provide technical support;
assist with commercial customers;
respond to complaints.

Business Operations

To:

manage inventory;
detect fraud;
improve products;
improve our Website;
undertake business analytics;
comply with legal obligations.

Marketing

With your consent (or where otherwise permitted by law), we may send:

newsletters;
product announcements;
promotions;
discount offers;
new product launches;
educational content.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties including:

Delivery Companies
To deliver your orders. Examples include courier companies and freight providers.

Payment Providers
To process secure payments.

Website Providers
Including Shopify and approved Website service providers.

Marketing Providers
Email marketing services. SMS providers. Advertising platforms.

Professional Advisers
Including:

accountants;
lawyers;
insurers;
auditors.

Government Authorities
Where required by law. For example:

Inland Revenue
Courts
Police
Regulatory authorities

8. International Transfers

Some of our service providers may store information outside New Zealand.

Where information is transferred internationally, we take reasonable steps to ensure your information receives appropriate protection consistent with the Privacy Act 2020.

9. How We Protect Your Information

We take reasonable steps to protect your personal information from:

unauthorised access;
loss;
misuse;
alteration;
disclosure;
destruction.

Security measures include:

SSL encryption
Secure servers
Password protection
Limited staff access
Firewall protection
Secure payment gateways
Regular software updates

No internet transmission can be guaranteed to be completely secure, and you provide information at your own risk.

10. How Long We Keep Information

We retain personal information only for as long as necessary to:

fulfil orders;
provide warranties;
comply with legal obligations;
resolve disputes;
maintain business records.

When information is no longer required, we securely delete or anonymise it where reasonably practicable.

11. Your Rights

Subject to New Zealand law, you have the right to:

request access to your personal information;
request correction of inaccurate information;
request updates to your contact details;
withdraw marketing consent;
make a privacy complaint.

We may require proof of identity before providing access.

12. Access Requests

To request access to your personal information, please contact us using the details below. We aim to respond within a reasonable time and in accordance with the Privacy Act 2020. Where permitted by law, we may refuse access to certain information. If we refuse your request, we will explain the reasons unless prohibited by law.

13. Correcting Information

If you believe information we hold is inaccurate, incomplete or out of date, please contact us. We will take reasonable steps to correct the information where appropriate.

14. Marketing Communications

You may receive marketing communications if:

you have subscribed;
you have agreed to receive promotions;
you have purchased products where permitted by law.

You may unsubscribe at any time. Unsubscribing from marketing communications will not affect important service communications such as:

order confirmations;
delivery notifications;
warranty information;
product safety notices.

15. Children’s Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information, please contact us.

16. Third-Party Websites

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their Privacy Policies before providing personal information.

17. Social Media

If you interact with TWEAK through platforms such as Facebook, Instagram, LinkedIn or other social media services, those platforms may collect information about you in accordance with their own Privacy Policies.

18. Business Transfers

If TWEAK is sold, merged or reorganised, customer information may be transferred as part of that transaction, subject to applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon publication unless otherwise stated. The “Last Updated” date at the top of this page will be revised accordingly.

20. Privacy Complaints

If you believe we have breached your privacy rights, please contact us first so we can investigate and attempt to resolve your concerns. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Privacy Commissioner (New Zealand).