Subscription Policy

Effective Date: 1 August 2026 | Last Updated: 1 August 2026

At TWEAK, we offer a Subscribe & Save service to provide customers with a convenient way to receive their favourite products regularly while enjoying subscription benefits.

This Subscription Policy explains how our subscription service operates, including billing, delivery, modifications, cancellations and customer responsibilities.

This Policy should be read together with our Terms & Conditions, Payment Policy, Shipping Policy, Returns & Refund Policy, and Privacy Policy.

1. Overview

TWEAK’s Subscribe & Save program allows eligible customers to receive selected products automatically at recurring intervals.

Benefits may include:

Convenience
Automatic recurring deliveries
Subscription discounts (where offered)
Priority stock allocation (where applicable)
Easy online management
No long-term contract

Subscription benefits may change from time to time.

2. Eligible Products

Not all products are available for subscription.

Eligible products may include:

Instant Chai Premixes
Instant Coffee Premixes
250g Retail Packs
Commercial Premixes
Sachet Boxes
Selected Accessories

Commercial beverage machines are generally not available through subscription unless specifically advertised.

3. Subscription Frequency

Customers may choose from available delivery frequencies, which may include:

Every 2 weeks
Every month
Every 2 months
Every 3 months

Available intervals may change depending on the product.

4. Creating a Subscription

To start a subscription, customers must:

Select an eligible subscription product.
Choose a delivery frequency.
Provide a valid payment method.
Complete the checkout process.
Agree to this Subscription Policy and our Terms & Conditions.

Your subscription begins once your first order has been successfully processed.

5. Automatic Payments

By subscribing, you authorise TWEAK (or our payment provider) to automatically charge your nominated payment method before each scheduled shipment.

Automatic payments will continue until:

you cancel your subscription;
we cancel the subscription;
the product becomes unavailable.

You are responsible for ensuring your payment details remain current.

6. Subscription Pricing

Subscription pricing is displayed at the time of purchase.

Where a subscription discount is offered:

it applies only while your subscription remains active;
discounts may vary by product;
promotional discounts may not be combined unless expressly stated.

Subscription pricing may change from time to time.

If pricing changes, we will provide reasonable notice before the updated price takes effect.

7. Price Changes

From time to time, product prices may increase or decrease due to:

supplier costs;
ingredient costs;
freight costs;
taxes;
exchange rate fluctuations;
operational costs.

If your subscription price changes, we will notify you before your next billing date where reasonably practicable.

If you do not wish to continue at the new price, you may cancel your subscription before your next renewal.

8. Updating Your Subscription

You may manage your subscription through your customer account or by contacting TWEAK.

Subject to availability, you may:

Change your delivery frequency.
Update your delivery address.
Update your billing address.
Update your payment method.
Change contact details.
Skip an upcoming delivery.
Pause your subscription.
Cancel your subscription.

Changes should be made before your next scheduled billing date.

9. Skipping a Delivery

Customers may skip a scheduled shipment before the renewal date.

Skipping a shipment does not cancel your subscription. The next scheduled delivery will continue according to your selected subscription frequency unless you make further changes.

10. Pausing Your Subscription

You may temporarily pause your subscription.

While paused:

no orders will be generated;
no payments will be charged;
your subscription preferences will generally be retained.

You may reactivate your subscription at any time, subject to product availability.

11. Cancelling Your Subscription

You may cancel your subscription at any time.

Cancellation requests should be submitted before your next scheduled billing date to prevent the next recurring order from being processed.

If payment has already been successfully processed before your cancellation request is received, that order may still be fulfilled, and cancellation will apply to future renewals.

There are no cancellation fees.

12. Failed Payments

If a recurring payment cannot be processed:

we may attempt to process the payment again;
your shipment may be delayed;
your subscription may be suspended;
your subscription may be cancelled if payment cannot be successfully completed.

You remain responsible for keeping your payment details accurate and up to date.

13. Product Availability

Occasionally, subscribed products may become temporarily unavailable.

Where possible, we may:

delay the shipment until stock becomes available;
notify you of the delay;
offer an alternative product;
cancel the affected shipment and resume future deliveries when stock returns.

We are not obliged to substitute products without your agreement.

14. Changes to Subscription Products

From time to time we may:

discontinue products;
update recipes;
change packaging;
change product sizes;
improve formulations.

Minor packaging or product presentation changes do not affect your subscription.

Where significant product changes occur, we will notify customers where reasonably practicable.

15. Delivery

Subscription orders are shipped in accordance with our Shipping Policy.

Delivery dates are estimates only and may vary due to:

courier delays;
public holidays;
weather conditions;
supply chain disruptions;
events beyond our reasonable control.

16. Returns and Refunds

Subscription purchases are covered by our Returns & Refund Policy.

Food products cannot generally be returned once opened unless required by applicable New Zealand law.

17. Promotional Offers

From time to time, subscription customers may receive exclusive promotions or benefits.

Unless otherwise stated:

promotions cannot be exchanged for cash;
promotions cannot be transferred;
promotions may be withdrawn or amended at any time.

18. Our Right to Cancel

TWEAK may suspend or cancel a subscription where we reasonably believe:

fraudulent activity has occurred;
payment cannot be successfully processed;
the customer has breached our Terms & Conditions;
the subscription service is discontinued;
the subscribed product is permanently discontinued.

Where appropriate, any prepaid amounts for undelivered products will be refunded.

19. Limitation of Liability

To the maximum extent permitted by law, TWEAK is not liable for indirect or consequential losses arising from delays, subscription interruptions or product unavailability.

Nothing in this Policy limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand legislation.